Thank you for taking the time to share your feedback.  We are truly sorry that historically, your experience of our home was not positive.  We acknowledge that in the past the service faced significant challenges. However, we are pleased to share that since the appointment of our new manager and new regional operations team, we have made substantial improvements, which we are delighted to say has been recognised in the recent CQC inspection which has just been published: the home is no longer in special measures & has been awarded "Good" in Caring, which reflects the dedication of our staff & the improvements made.We have actively responded to feedback & remain committed to delivering high- quality, person-centred  care & we will continue to work hard to ensure this is achieved & sustained.If you would like to discuss your experience further please do not hesitate to contact the new manager directly - we welcome all feedback as part of our journey to ongoing improvement.