Thank you for your thoughtful review. We truly appreciate your kind words about the care, courtesy, and dignity your friend receives. It's great to hear that our team's efforts are resulting in a very satisfactory experience. While we understand and respect your views on ratings, your feedback reinforces our commitment to providing consistent, respectful, and friendly support. Well, continue striving to maintain and improve the quality of care your friend receives. Thank you again for taking the time to share your observations.