Thank you for taking the time to share your feedback regarding Dashwood Manor with us. We're very pleased to hear that overall, you are satisfied with the care provided for your mother. <br> <br>We acknowledge your concerns in regard to clothing, toiletries, your mother's room, and her personal belongings. We are sorry to hear that we have not met your expectations in these areas. We would like to assure you that our team are dedicated to constantly improving upon the outstanding care that they provide and feedback such as yours is especially beneficial for our development. We are immensely grateful for your input.<br> <br>We would appreciate the opportunity to work alongside you to address these concerns promptly. If you are comfortable, we would politely encourage you to reach out to the Home Manager directly who will be happy to listen to and address your concerns effectively and efficiently. <br> <br>Your feedback is invaluable in helping us improve, and we sincerely appreciate your ongoing support. Thank you again for taking the time to share your experience.