Thank you so much for your kind feedback about our care home and the dedication of our staff - it truly means a lot to us.We completely understand your concerns about the lift. Due to the age and original design of the building, we are somewhat limited in the type and size of lift we're able to install. However, we want to reassure you that we're doing everything we can within those constraints to ensure residents' comfort and mobility.The current lift is supported by a 24-hour emergency call-out service, with most issues resolved on the same day. In addition, we're pleased to share that we're in the process of installing a stairlift as a backup solution, so that residents can still move freely around the home even in the unlikely event of a lift breakdown.We're committed to providing a safe, accessible, and supportive environment for everyone in our care, and we truly appreciate your feedback as we continue to improve.