Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the issues you've experienced with the heating - we understand how important a comfortable environment is. Please rest assured that we have contractors currently working to resolve the problem, and we're doing everything we can to ensure it's rectified as soon as possible.We're really grateful for your kind words about our staff - it's wonderful to hear that you found them helpful and pleasant. Your recognition means a lot to the team, who always strive to provide the best care and support.We also appreciate your comments regarding the ensuite facilities. Feedback like yours helps us identify where we can improve, and we'll certainly take your suggestion into consideration for future planning.Thank you again for your thoughtful review.Warm regards.