Thank you for sharing your experience with us and we apologise that it wasn't a positive one. The care of our residents will always be our priority and in this case we are extremely sorry that your mother did experience a fall. We took it very seriously and, to assure you, we completed a robust review of the situation at the time, we notified all necessary health and social care partners and we did feel we had communicated the review findings and our post-review actions with you. If there are any issues you feel we haven't yet addressed or would like further clarity on we urge you to please speak with our home Service Manager.