We extend our continued and heartfelt sympathies to you and the family for the recent loss of your dear aunt. Please do come in and see us anytime so that we can share with you the exact details of all the interventions and medication reviews that took place almost daily throughout her short stay with us both by doctors and palliative nurse specialists. It was a very sad situation and we completely understand your concerns which is why it could possibly provide you a clearer insight if you would allow us the opportunity to show you the documented processes followed and explain the procedures when a resident is admitted to the care home for end of life care. Thank-you and we hope to see you soon. Best wishes.