Thank you so much for your kind and heartfelt review. Your words mean a great deal to all of us here.We are truly sorry for the loss of your Grandma, and we're honored to have been able to care for her during her time with us. It's lovely to hear that you felt supported and kept informed - we know how important that is for families, especially during difficult times. Please know that we never mind the phone calls; it's always our priority to offer reassurance and keep you connected.Your appreciation of the team's kindness and dedication will be shared with everyone - they'll be so touched to know they made a difference to both you and your Grandma.Thank you again for taking the time to leave such a thoughtful review.