Thank you for taking the time to share such a considered and heartfelt reflection on your brother's time with us at Park House Nursing Home. Please accept our deepest condolences on his passing. It was an honour and a privilege to have been entrusted with his care over the past decade.We are especially grateful for your acknowledgement of the changes in our staffing and leadership. Transitions of this nature can understandably raise concerns, particularly in a setting where continuity of care is so vital. Your reassurance that our team maintained-and indeed upheld-a high standard of professionalism and compassion is deeply appreciated.Your kind words will be shared with the team, who will be encouraged to know their dedication and commitment did not go unnoticed. We remain steadfast in our mission to provide care with dignity, empathy, and respect, and are truly grateful for your recognition of those values in practice.Thank you again for your trust & support throughout the years