Thank you so much for your kind words about the care and support your mum has received at Surbitonian Gardens. We're truly grateful for your trust in us and delighted to hear that she feels part of the community we've worked hard to build. We completely understand your concern around the changes in management. While we acknowledge that consistency in this role is important, these changes have been part of our commitment to finding the right leadership to truly reflect our values and support our dedicated staff in delivering the best possible care. Our goal has always been to ensure a stable and supportive environment for both residents and staff, and we're confident that the steps we've taken will strengthen that even further moving forward. Thank you again for your feedback - it's vital in helping us grow and improve.