Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you've experienced with the heating - we understand how important a comfortable environment is. Please rest assured that contractors are currently in the process of resolving these heating inconsistencies, and we are committed to ensuring this is sorted as swiftly as possible.We're very grateful for your kind words about our staff. It's lovely to hear that their helpfulness stood out to you, and we will be sure to pass your comments on to the team - they'll be delighted.Thank you again for your valuable feedback and for helping us improve the service we provide.