Thank you for your feedback. I'm very sorry to hear your stay didn't feel as personal as I always aimed for. I did stop by to see you a couple of times and arranged a special meal in Henley in the hope of making your visit more enjoyable. I understand you weren't feeling well and couldn't fully take part.I would love to invite you to join our upcoming VE Day celebration programme and spend some quality time with our residents. I will post the invite to you. I'm looking forward to saying hello properly this time around. Kind regards.