Thank you for your review, we value all feedback as this helps us to make improvements where required. We are sorry to hear that Shelton Lock Care Home did not meet your expectations and we have taken on board your comments. We review our staffing levels regularly, taking into consideration each resident's care and nursing needs. Our home is accessed via a keycode; to maintain the security and safety of our residents and we apologise if you have experienced some delays when visiting. We are sorry the cleanliness has at times fallen below your expectations; our rooms are cleaned daily by our housekeepers. Should you wish to discuss your concerns further, please do not hesitate to contact the home direct.