Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and your concerns regarding the care your mother received during her stay with us. Please know that we take all feedback seriously, as it helps us to reflect on and improve the quality of our care and services. We are genuinely disappointed to hear about the issues you've described, particularly around dignity, communication, and the availability of support. These are not the standards we aim to uphold, and we are committed to addressing any shortcomings. Unfortunately, these concerns were not brought to the attention of management at the time of admission or during your mother's stay, which meant we were unable to intervene or resolve them in real time. Had we been made aware, we would have acted swiftly to investigate and support both your mother and your family.