Thank you for taking the time to leave a review and I'm sorry you felt that way. I was sad to read your thoughts and disappointed you hadn't raised your concerns before as we're always open to feedback and committed to continuous improvement to deliver exceptional care. Our residents are always encouraged to make a variety of choices including how and where they spend their time, what they eat and the clothes they wear. If someone is struggling to decide we may suggest a couple of ideas to help. We find the music in our corridors is a welcomed feature as it's made up of our residents' favourite songs. I wish we'd known you found it too loud as we'd have been happy to turn it down or relocate it. Please be assured, I was there when our nurse handed her medication over to a team member from your mother's new care home and the full paperwork was emailed across to them that day. Whilst I'm limited in the length of reply here, please contact me so we can discuss your feedback in more detail