We are truly sorry for your loss and send our sincere condolences to you and your family. We were saddened to hear that your experience did not meet your expectations, particularly during such a difficult time. While the care your father received was reviewed through the appropriate safeguarding process and no concerns were upheld, we understand this does not ease your grief. We are always open to discussing concerns further and deeply regret that your lasting impression was not one of comfort and support. With sympathy,