Thank you for taking the time to share your experience of Kirkwood Court. We are pleased to hear that your mother has settled in well and that you feel she receives good care from our kind and dedicated team. It is also lovely to know she enjoys taking part in the activities we offer. We are sorry to hear about your concerns regarding communication. Following our recent conversation, we have made sure that all relevant staff are aware of the importance of keeping you updated, and this is now reflected clearly in your mother's care plan. Your feedback is very much appreciated and will help us continue to improve the service we provide.