Thank you for your review, we value all feedback as this helps us to improve our service where required. We appreciate your kind words about feeling welcome and enjoying the home's atmosphere. We would be happy to meet with you to explain staffing levels and team deployment and how we might be able to do this differently. We have escalated the doorbell repairs and expect them to be concluded imminently. In the meantime, a temporary doorbell has been installed to alert the team when visitors arrive.