We are deeply sorry about your loss, and we extend our heartfelt condolences to you and your family during this difficult time.We understand how frustrating delays can be, especially under such emotional circumstances. While the refund process can take some time, please know that this is due to our need to follow established policies that are in place to protect the security and wellbeing of all our residents and their loved ones.We truly appreciate your patience and understanding, and we are here to support you in any way we can.