Thank you so much for your thoughtful review! We're thrilled to hear that you find our staff to be excellent, caring, and helpful. We appreciate your feedback regarding the orientation upon arrival and will work on providing a more comprehensive overview of our facilities, including how to use the pushbutton buzzer, arrange for haircuts, and request large towels. We're also grateful for your input about the Wednesday afternoon performances. While we want to create enjoyable experiences for everyone, we understand that not every preference is the same. Thank you for your patience and understanding!