Thank you , this is invaluable feedback both for the staff team but also potential families and friends. Residents often join our homes as a result of some decline , the staff manage the transition with patience , empathy and compassion, they include and support families too. After a little time as relationships develop the resident trusts the new environment and staff so their overall wellbeing improves. This has clearly been the case and we all couldn't be happier to know that she is now content and happy in her new home.