Thank you for taking the time to write this review. It is wonderful to hear how happy your mum is at Harlow Hall and and how well she has settled in. Across Hartford Care we encourage the residents to maintain as much independence as possible so we are glad that your mum enjoyed her shopping trip. Its nice to know that the great care and support your mum receives means that, as a family, you can rest assured she is safe and happy. We will pass on your kind words to the team at Harlow Hall.