We are saddened to hear about your experience as we have not received any concerns in the past, though we fully understand that everyone's experiences are different and would like to reassure you we take all complaints seriously. We do have an open-door policy & encourage relative to contact us with any concerns so we can assist in resolving them immediately. The health, hygiene & wellbeing of our residents is of paramount importance to us,  we take pride in all aspects of the care we provide and have a comprehensive daily cleaning program in place undertaken by our full team of domestics. We are in the process of updating the living areas and bedrooms but his can take time as we aim to minimise the disruption for the residents. They are also giving their input on the redecorating and colour schemes so they can personalise their rooms and include meaningful items to make if feel homely, your suggestions are also welcome so drop in anytime and thank you for your feedback.