Thank-you for your feedback which is vital to us as we strive to maintain the very best standards throughout. Please accept our apologies that your experience did not match your expectations. On investigation it appears that your review relates to a previous resident in the care home from before the current staff / management team's time at Oxford Manor. We have no record of any complaints or concerns on our systems however will continue to investigate and welcome you to get in touch with our Home Manager directly to discuss the issues raised. Please rest assured we pride ourselves on providing high quality care in a relaxing and happy environment which is evident when visiting the home. Thank-you for your kind comments about the food, our chef is truly amazing. Best wishes.