We were very concerned to read your review, and the issues you've raised do not reflect the standards of care we are committed to upholding. At Abbey Wood Lodge, we take all feedback seriously and remain dedicated to providing person-centred care of the highest quality. Our entire care team, along with senior management, strives to build meaningful relationships with each resident, ensuring their wellbeing is supported with both professionalism and genuine compassion. If you would like to discuss your concerns in more detail, please don't hesitate to contact the home directly. I will personally ensure that a meeting or telephone call is arranged at a time that is convenient for you.