We are saddened to see this review especially after the interactions you had with the staff of which any and all complaints were handled immediately and processes followed to make sure that these would not arise further. Whilst your friend was admitted to our care from the hospital all due care and attention was given to her and her needs with staff facilitating her requests of which there were many. We acknowledged complaints that were made by yourself and followed the correct procedures involving Adult Social Care of whom dismissed the complaints as evidence provided by the home proved they were unfounded and embellished. Throughout your friends stay we as a company were open and transparent and acted with a duty of candour at all times. We take every due care and attention with every resident and make sure that all processes are followed so to see this review is somewhat disheartening to say the least given the thanks that were given by yourself personally to the staff upon leaving.