Thank you for taking the time to share your feedback regarding your mother's experience at Amherst House. We’re very pleased to hear that she has settled in well and is becoming more familiar to our team. Your comments mean a lot to us.<br> <br>We also appreciate your honesty in raising the concerns you initially had, and we're glad to know that over the past few weeks, things have improved with her medication and routine. This progress is a reflection of our team’s commitment to getting to know each resident as an individual.<br> <br>That said, we recognise your concerns regarding staff movement between houses, staffing levels, and wait times for assistance, as well as your feedback on the temperature of meals and the condition of your mum’s room. Please accept our apologies that this has been your experience.<br> <br>We would appreciate the opportunity to discuss your concerns in more detail with you. If you feel comfortable, please reach out to the Home Manager directly who will be more than happy to listen to and address your concerns efficiently and effectively.<br> <br>Your input is incredibly valuable in helping us continue to improve and provide outstanding care to all residents. Thank you again for your ongoing support.