We are pleased to hear that our full-time staff are brilliant with the residents, and we will continue to support them to ensure they can provide the best care possible. Regarding the activities for residents, we apologize if they have not met your expectations. We are reviewing our activity programs to ensure they are tailored to each individual's needs, as promised during your inquiry. We are glad to hear that you find the home environment lovely, the food plentiful and of good quality, and that our reception, admin, and home manager are friendly and helpful. Your positive comments are greatly appreciated and will be shared with the team. Thank you again for your feedback. If you have any further concerns or suggestions, please do not hesitate to reach out to us directly.