I am very sorry to receive your comments. Ashbury Lodge does pride itself on the excellent care that is provided within the home. activities are twice daily, 7 days a week, please take a look on our social media page or our individual memory books. We have carers that have been with Ashbury Lodge for many years, staff do work between both floors, you may see different staff on different days. Following lunch, which is when you visit, staff assist residents to the bathroom, rooms, we always have a carer/senior within or near the lounge. We have a 4 week rolling menu, the chef has worked very hard, listening to the voice of our residents ensuring they have  nutritional home cooked meals. I am a new manager to Ashbury but not to the company itself. We have regular family meetings which you are more than welcome to attend, please stay for the activities or a meal with your friend at any time. I do have an open door policy so please come and have a chat at any time.Regards