We appreciate you taking the time to share your experience, and we are sincerely sorry to hear of your concerns regarding your mother's care at Grevill House. This is not typical and we will investigate. In line with our Feedback and Complaints Procedure, should you wish to raise this matter as a formal complaint, you can do so by contacting the Trust's Feedback and Complaints Officer on 03304601707 or via email: complaints@osjct.co.uk .For more information about our Feedback and Complaints Procedure, please visit our website: https://www.osjct.co.uk/feedbackandcomplaints, If there is anything else we can do to assist, please do not hesitate to contact us.