Thank you for sharing your experience with us, your feedback is valuable to us to improve our service further. It is hard to hear that you had a negative experience, as we always try our best to provide our residents with the best support.We can reassure you, that we have reflected on your experience, and made some adjustments to ensure this does not happen in future to any of our residents,  and visits will be a positive experience.We apologise for any inconvenience caused to you and our residents on behalf of the team.Please reach out to us, if you have any further questions or concerns.Kind regards