At Aster Care Home, we take every concern seriously and respond personally-our replies are not automated. We deeply regret any distress experienced and assure you that every allegation is thoroughly investigated. In this instance, safeguarding, alongside the local authority, CQC, and police, confirmed that our care practices meet rigorous standards. We have noticed that this concern has been raised on several occasions, and our carefully considered response remains consistent, as it is based on thorough investigations and adherence to stringent safeguarding standards. Our dedicated team is committed to providing compassionate, person-centred care that prioritises safety and dignity at all times. We remain open to further discussion to address any additional concerns.