Thank you for your review, I am pleased you feel the care your mum receives at Pine Martin Grange is excellent and that the activities and trips out are too.  Feedback from our families is extremely important, as it ensures we continue to provide the very best care and services for our residents.  I wonder if you could kindly contact our Home Director when convenient, to discuss any worries you may have regarding the handover period  during a shift change.  Thank you once again for taking the time to review Pine Martin Grange, our families views are extremely important to us.