Thank you so much for your kind and thoughtful words. We're truly touched to hear that your mother has felt welcomed and relaxed at The Leys-it means the world to us. We take great pride in creating a positive, homely environment, and it's heartening to know that the little touches, like fresh flowers, are appreciated. It's also wonderful to hear that your mother is smiling and laughing-that's exactly the kind of atmosphere we strive for.Your special mention of our Deputy Care Manager will be passed on and celebrated. We're very lucky to have such a dedicated and compassionate team, and it's always uplifting to see their care and efforts recognised.Thank you again for your feedback and trust-it's an absolute privilege to care for your mother.