Thank you for taking the time to share your experience. We are deeply sorry to hear that your father's wishes were not respected during his time at Yaxley and that the standard of communication and care fell short of your expectations. Please accept our sincere apologies for the distress and frustration this has caused you and your family. We understand how important it is for individuals to feel listened to and for families to be kept fully informed, especially in such sensitive circumstances. We are very sorry to hear that you did not feel supported, and that you experienced delays and a lack of clarity around your concerns. We truly appreciate your kind words about our care staff - they work hard to provide compassionate care, and it is regrettable that they were not better supported due to wider issues at the time. We acknowledge the impact that multiple changes in management may have had on your experience, and we take this feedback seriously.