Thank you for sharing your feedback. I'm truly sorry to hear that your experience with our home has not met your expectations. Please accept our sincere apologies for any disappointment or concerns you've encountered. As a team, we care deeply about every residents and their families,  it is upsetting to hear that you don't feel fully supported.  Our nursing and care staff work in this sector because we genuinely want to help and care for others - it's at the heart of everything we do. Your comments matter to us, and we would  appreciate the opportunity to discuss any specific concerns so we can better support family and residents in the future.We understand that the home is not purpose-built, which means that some rooms may be smaller than what newer facilities offer. However, we always aim to make our spaces as comfortable as possible and do have chairs and additional furniture available should this help enhance the room's usability. Best Lee