Thank you so much for your message and we appreciate you taking the time to share this - it really means a lot to all of us here. We are happy to see that there is a continues improvement in your mum's overall wellbeing since she's been with us. At the start there was a bit of uncertainty whether she will settle and will like the home but with your constant support and feedback, we slowly introduce the changes with her for her best interest. We do our best to keep things relaxed and at everyone's own pace, so it's great to know that's how it feels. And you're right about our activities coordinator - she is full of energy and always coming up with new ideas to meet the different care needs of the residents. I will make sure to pass your lovely feedback on to the team. Thank you again for your kind words.