I am sorry to hear you are frustrated with the level of service. I do want to point out that within Whitehills care home we are there to provide the upmost care to all our service users. Our finance team at the head office deal with all financial matters so unfortunately Whitehills cannot comment on your monetary concerns. Please rest assured that your comments have been passed on to Senior Management.I am available for a call to discuss in more detail so we can better understand your experience.