Thank you for taking the time to share your concerns with us. We are very sorry to hear about your experience and truly appreciate you bringing these matters to our attention.Please be assured that management is currently looking into the issues you've raised, including staffing levels, response times, and the overall quality of care provided. We understand how distressing this situation must have been for you and your family, and we take these concerns extremely seriously.Your feedback is important to us, and we are committed to ensuring that all residents receive the care and respect they deserve. We will provide you with an update once our review has been completed.In the meantime, if you would like to speak with someone directly or share any further details, please don't hesitate to reach out.With sincere thanks