Thank you so much for taking the time to share your thoughtful feedback. We're so pleased to hear that your aunt settled in quickly and felt well looked after, and that our team's care helped ease the weight on your shoulders, especially given the distance between you.It's wonderful to know you found the staff welcoming and engaging during your visits, and we will make sure to pass on your kind words to the team-especially to the SCN on the Ground Floor Unit, who will be delighted to be recognised.We also appreciate your constructive suggestions regarding additional charges and day-to-day convenience. You've raised excellent points, and we will take a closer look at how we can make these details clearer and potentially more flexible for families managing care from afar.Thank you again for your kind words and support. It's our privilege to care for your aunt, and we'll continue doing our best-without raising charges!