Thank you for sharing your feedback. At Brownscombe Care Residences, our priority is always the safety, dignity and wellbeing of the people we support. In this instance, the resident's needs changed significantly, and following input from external professionals, it was agreed that a more specialist setting would better meet those needs. This decision was not taken lightly, and we worked closely with all relevant parties to support the transition. We take any concerns seriously and follow clear protocols around medication, care delivery and safeguarding. We also strive to maintain open, respectful communication with families and appointed representatives, particularly during complex situations. We are saddened to hear that your experience has left you with such a negative view of our service. We are proud of our dedicated team and the positive feedback we regularly receive, but we also know there is always room to listen and improve.