Thank you for your lovely review, I will share your feedback with the team as this is really important to us. We have switched to a digital care planning system recently, so this will be why you see staff using their handsets to document care and support given in communal areas. We document all care given in real-time to improve the accuracy of our documentation, and to free up staff time to be able to spend engaging with residents. If you'd like to share any further comments with me at all, my door is always open to chat.