Thank you for taking the time to share your feedback regarding Charlton Lodge. I am deeply sorry to hear that this was the experience that you and your brother faced during his stay at our home.<br> <br>We sincerely apologise for not meeting your expectations in providing the care and support your brother requires. His specific needs, as you mentioned, are complex, and as such would require more specialised care than a residential home is able to provide. <br> <br>We are incredibly grateful to our deputy manager for their dedication and compassion in finding another care home for your brother which best suits his needs. It’s our goal to always ensure the best possible outcomes for residents, and we are pleased that they were able to assist you during this challenging time.<br> <br>Regarding your comment on staff training, we truly appreciate your feedback and recognise the need for continuous professional development. Please be assured we are committed to ensuring all our staff receive the appropriate training.<br> <br>Once again, I am very sorry for the distress this situation has caused, and we will take your concerns on board as we work to improve the care and support that we offer.<br> <br>Thank you for sharing your feedback with us, and I hope your brother has settled in well to his new home.<br>  <br>Best wishes,