Thank you for sharing your feedback. We take all concerns seriously and are committed to transparency in making care decisions about our service users. While we are unable to discuss individual cases publicly, we strongly deny any suggestion of inappropriate communication with authorities or medication administration without consent, as these practices contradict our policies and regulatory obligations.We deeply regret the distress described in this review and invite you to contact us directly to discuss your concerns in detail.  Our priority remains the wellbeing of our residents, with their care plans developed in partnership with their families and other healthcare professionals.Should you wish to discuss your concerns further, please contact us directly so we can address these matters thoroughly and confidentially.  We remain dedicated to providing compassionate and person-centered care for all our service users.