Thank you for taking the time to share your thoughts. We're glad to hear you found the facilities to be excellent. We also appreciate your feedback regarding the staff interactions. We're sorry to hear your experience with the team didn't leave a more positive impression.Please know that your concerns have been noted and will be shared with our management team for review. Please may you get in contact with our General manager, Jeom to discuss your concerns further. We're committed to creating a warm and welcoming environment, and feedback like yours helps us improve.