Thank you so much for taking the time to share your experience. We're truly delighted to hear that you felt welcomed and reassured from your very first visit to Parklands. Creating a homely, supportive, and respectful environment is at the heart of everything we do - and it's lovely to know this came through as you looked for the right place for your sister. It means a great deal to us that you feel confident in the care and attention she receives, especially during those more difficult moments like over Christmas. Knowing she's safe, comfortable, and well supported is what matters most, and we're so glad that our team has helped bring you that peace of mind. Thank you again for your kind words - we'll make sure your feedback is shared with the whole team here at Parklands. It will mean the world to them.