Thank-you very much for your feedback which is vital to us as we strive to maintain the very best standards throughout. It's a great observation that not all staff are wearing their name badges consistently and a topic which we will address at our team meetings and ensure is resolved. Thanks for bringing this to our attention. We are glad that you find all members of staff to be helpful, and apologise that sometimes there may be a slight delay  in the door being answered as the team may be delivering personal care, medications or assisting with a meal service. Best wishes and thanks again.