We are sorry not to have met your expectations during your wife's recent stay. The feedback we receive in the main is very positive, however we value all feedback as it allows for continuous learning and improvement, so thank you.While we frequently engaged during your wife's stay, we would welcome the opportunity to meet again or discuss further how we might have improved your experience. Our aim is to provide the highest standards of care for all residents at Lavender Fields whether their stay is for respite, or it is becoming their new home. I recognise you do not feel we got everything right for your wife, however we are frequently commended for our welcoming environment, excellent facilities and the provision of stimulating and engaging activities in and around the home. Perhaps most importantly, recognition is received for the dedication and standard of care provided by our staff team. That your experience of this was not as expected is disappointing for all. Please contact us.