Hi, thanks for sharing your feedback with us, and thanks for your kind comments about our carers, we'll share these with the home. We're disappointed to read that your experience with the home didn't meet your expectations as the home weren't able to continue with your mothers placement, as resident safety must remain our priority at all times. We understand that you met with the General Manager and talked through the reasons they could not continue to support with the placement, which is never a decision we take lightly. If there's anything else we can help with please let us know at feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.