Hi, thanks for taking the time to leave your review. We're sorry that you felt unable to bring these concerns to our teams attention during your mams stay with us. Though we've been informed that you advised the hospital of your concerns, we haven't had any communication from yourself directly so that we can support you via our complaints process. If you feel this is something you would like to do, please get in touch with us so we can support you further on feedback@barchester.com. Kind regards, Barchester's Customer Feedback Team.